Megan R.

Used this site for a reverse search which provided me no information what so ever on the individual I was looking up. Not only that they charged. 99 which ok no big deal. They didn't make clear that after so many days they rolled it to a monthly subscription that charges $19.95! Imagine my surprise when I was billed by them yesterday! So I called customer service and got a run around first of the usual "you still have access for x number of days! But your account is cancelled". I reiterated I wanted a refund I didn't care to use their service again and that they weren't clear it was a subscription I was going to be billed for. To which they offered a partial refund of their shortest package but refused to do a refund still. I explained again I had no use for their service (since it didn't help at all any way) and they literally billed me yesterday so there's no reason for them not to refund. But no they won't budge on it and also the refund takes several days to process I should see it by 10/10. Funny how they can take the money so quick, refuse to return it all and then take ages to do some pitiful partial refund. Avoid their service at all costs it isn't actually helpful at all, they just want your money.