First off, I absolutely adore Bella Candles. The scents are not only amazing, they make my entire room smell like whichever one I choose to burn! My most recent experience started with a broken in transit candle. I contacted the support team, and within a matter of 2 hours and a couple of pictures, I had a new candle on the way... and they didn't even ask that I return the broken one! Thank you for all of your help and your courteous customer service representatives!