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1 Review by Megan

Sporting Smiles

Sporting Smiles

12/2/18
I suggest looking into and shopping around for all companies that are able to serve your dental needs. I paid $140 for two bite guard retainers, as advertised.
I was sent the impression kit...no big deal. NOW...I need to stress that there is no stipulation/regulation stating that the impressions are required to be one dental set. I figured since I was paying a significant amount for a product, I would be able to receive the product. I PAID FOR TWO bite guards....and decided to created impressions for myself and for my husband. We both grind out teeth bad bad bad.
After sending in the impressions, close to 2 weeks later, my mail lady knocked on my door, and required payment for my shipment! I ALREADY PAID FOR SHIPPING.....also, I LIVE IN WISCONSIN...like 1 hour away from the actual location of the company itself. YET, I had to pay my mail lady an extra $7 to receive my package.
After opening my package, I realized that I had received 2 retainers that were EXACTLY the same. I contacted the company via email stating that I had received two of the same bite guards. Their response...."well you sent two uppers". I received NO emails stating that this was not allowed, and I received NO email or contact, asking me (THE BUYER) which impression I would like to have made. They just chose one impression, decided to spite me for taking two upper impressions, and sent what they felt like sending.
Keep in mind....I PAID $140 for TWO retainers. I had requested that they make a retainer of the impression that I didn't receive, and that I would remake a lower impression (to meet THEIR UNDOCUMENTED DEMANDS). The company then required that I pay another $15 for another impression set so that I could receive what I ORIGINALLY PAID FOR. I paid the $15, and AGAIN, 2 weeks later, my mail lady required another $7 in extra shipping costs (again, i live an hour away from the actual company).

When all was said and done, I finally received the products I paid for, but paid well over the listed price. Just beware, there might be extra costs.

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