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Megan F.

Contributor Level

Total Points
82

1 Review by Megan

  • Container Store

8/19/19

If I could give this review a big fat zero, I would. I recently ordered 6 drop-front sweater boxes online and I made sure to measure my closet before ordering. However, when I got them I felt that were too big for my closet and did not work with my sweaters and shirts. I wanted to exchange them for the shirt size instead. When I spoke with customer service regarding the exchange and returning the items, both ladies I spoke with were very rude and this company appears to not care about customer satisfaction at all. I was informed that I could exchange the items but that I would be responsible for shipping. I packaged my items and took them to the UPS store only to find out that it would cost me just as much to ship them ($125) as my items ordered ($125). I called customer service again asking if this was really the best they could do the only thing they could tell me is that this is there return policy and that they do not provide shipping labels. I was told I could return them to a store and save on shipping. The closest store to my location is 6 1/2 hours away, over 430 miles! Needless to say I am stuck with these boxes that don't even work for me because they are too cheap to provide long-distance customers with shipping. I will NEVER order from them again!

Megan Has Earned 2 Votes

Megan F.'s review of Container Store earned 2 Very Helpful votes

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