Megan C.

Very frustrating time ordering for the first time. I kept seeing $10 off first order but had to call them to get it... That was the first sign that customer service was confused about their product because they kept asking me the same questions over and over about how I could get this. Then, no way to track food because restaurant delivered it... Also the app messed up my zip code... It changed it to the wrong one after i carefully put in right one. That being said, I usually give drivers a heads up about similar address, in area... I had no number to contact. Then the delivery driver said he's outside my house and he was at wrong address. Then he was hostile in tone with me and hung up after giving him correct address. Then driver was defensive to me when he, delivered food. Meanwhile I had already called customer support about delivery. The agent said well who's fault is it, perhaps implying that I put my address in the system incorrectly! I called him out and told him to never accuse the customer and that he was being rude, especially since I took my time explaining the app glitch. Called back another agent after being put on hold for a long while. She was helpful in a way... While still following a weird set of agent rules. She said my refund is dependent on whether the restaurant wants to give it to me? I said not only was food fairly late but I was treated rudely. She said that was only way... So called customer support back again and asked for supervisor after repeating my frustrations. Fortunately, i got refunded for order after 2nd agent texted me... but after so many tries I was pulling my hair out. All along, the app has a bug...