meerkat b.

I've been a gilt customer for 5+ years. Placed one order, it got cancelled after receiving an order placement confirmation, and I only found out after 10 days when I wrote to inquire about shipping notification. Received a "pre-made" email with apologies assuring me this was an exception, but zero explanation as to why it happened. Placed the same order again, losing out on the shipping promotion. A week after the order confirmation and no news of shipping, so I again wrote asking what is happening with the order since it was not showing up on my account. 3 days later received exactly the same response, word for word, assuring me that despite the fact the order was cancelled without an explanation (or notification for that matter) that this was absolutely an exception. No one is bothering to clarify why or even offer solutions.
They have lost me as a customer as this was just another proof of how their service has completely went down. Not to mention that their prices are simply not competetive.