This will be my 2nd time ordering online from Shu Uemura. The first time took more than a month for delivery. And I had to call them to check the status because they won't send you email if the order was delay or whatever. No status. On 9/11/19, I thought give it another try. After a week, I don't see any email update. So I called and the rep told me the order was cancelled due to some problem. Therefore, I do not think I will ever order online from them anymore.