Also received a call from manager at ZocDoc explaining new business model going into effect this October. Charging $35 per new patient (yes - I understand its new patients only) is beyond insulting - its highway robbery. Considering we get reimbursed an average of $60-75 or less per new patient (and many patients do not need follow up appointments) this is beyond cost-prohibitive. Charging 40-60% of our total fees is ludicrous. I am all for pay-per-click pricing - but come on Zocdoc - pick a reasonable fee! ($5?). Plus, there is the aspect of fee-splitting, which Im sure ZocDocs legal team has worked out - but we wont even go there. And having to audit our bills to see if we were billed for a new patient that was seen previously, but who checked off new by mistake - is expecting too much from our staff. I know countless Docs who are now scrambling to find an alternative by the Fall. Who knows if it exists - but I know my practice can in no way sustain this type of pricing. Shame on you ZocDoc! You are going to lose your most loyal, and previously vocally supportive customers.
We are updating our pricing in some states this fall and details vary by practice. Please give us a call at (866) 962-3621 and we can help talk through any concerns you may have. -The Zocdoc Service Team