MedAlert U.

The Medical Alert product was very unreliable. The device sits loosely in the charger, and sometimes loses contact without your knowing it, and stops charging. Even when charged, connection to the network is unreliable. It may connect, it may not. When I contacted them about this problem, they told me my device was unreliable because it was outdated. So they were knowingly have me use an unreliable outdated device for over two years. They offered to replace it, which they did. But the new device had the same problems. Eventually I returned it, enclosing with the return a letter asking them to close my account. They received the return and the instructions, but kept on charging my credit card. When I called and asked why the charges, they acknowledged that they received the return, but it is their policy to keep on billing until I call to cancel the account. Even though I had done it in writing, they want a call, and will continue charging you for a device they know has been returned! Anyway, they assured me that they will close the account and I won't receive any more bills. However, it's now been months since then, and I am still receiving bills. When you talk to their agent, the agent says he or she will note that, but next month it is the same story. It's as if no agent wants to record the cancellation. I've given up on this company. Either they can't get their act together, or this is deliberately unethical billing practice.