I'd like to start first by saying I've been with Ipsy now for two years. Over these two years, I've had many problems. Missing bags, damaged products, missing products, billing issues, etc etc. For the first year, it was tolerable. They seemed to have good customer service and I was satisfied that even though I had issues, they were being quickly resolved. It seems to only get worse. When I started out, I got my glam bags around the 12th every month. If anything was wrong, they would respond to my email immediately and send a replacement. But now it takes days and days to get any kind of help. They assure people that if you missed the billing day (The 1st of each month) you will have plenty of time to get money in your account, but their policy on this seems to change monthly, sometimes you have until the 9th, or the 4th, or the 7th, it's never a set period of time you can rely on to get money in your account. And, I don't get my glam bags until between the 17th and the 26th now, depending on the month. Their rewards have gotten better, but overall, the experience of having an Ipsy sub is one where you have a problem nearly every single month (Which isn't acceptable with a company like this) and where they are less and less likely to resolve your issues. Oh, and don't forget how common it is for people to never even GET their glam bag! Just look at their facebook comments, it's flooded with people who have had that problem!