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Meagan C.

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1 Review by Meagan

One Kings Lane

  • One Kings Lane

“Four emails and 1.5 hours of waiting on the phone - no refund for my returned product for +2 months”
1/30/19

I am writing this as I sit on the phone waiting for a One Kings Lane customer service representative. I ordered two chenoiserie vases over Black Friday weekend, and returned them in December because they were much smaller than described on the website. I was sent a FedEx label and returned the package promptly. I have now sent four emails inquiring as to the status of my refund and cannot get a live person on the phone. This is the most frustrating return experience of my life and they are stealing money from customers. I will never do business with this company again after I get my refund.

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OneKingsLane C. – One Kings Lane Rep

Hello Meagan, Our apologies for the inconvenience. Our Customer Care team would like to look into this for you - please reach out to them directly at cfloyd@onekingslane.com.

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