M D.

No surprise to me about the bad reviews for Rentals.com. I recently traveled to Los Angeles. I booked a 12 passenger van through their site. They used AVR through their booking service, which by the way was a nightmare. Never use this company either I purchased a collision policy from Rentals.com which was paid and charged to my credit card prior to my arrival. When i arrived at AVR, the van rental facility supported by Rentals.com i was informed that my collision insurance that i bought and paid for from Rentals.com could not be used. I have contacted Rentals.com to express my discontent and to ask for reimbursed. No response, except for a ridiculous generic computer generated email about themselves. I had to dispute the credit card charge and I did file a complaint with the better business bureau.