If you want to return, you'll be stuck in an online version of a phone tree loop. IMPOSSIBLE to get to them. Buyer guarantee is just a marketing ploy. Product was complete garbage.
We checked your order here and we can see that you have completed your order so the payment has been released to the seller even if you still have complaints with it.
Since you are not satisfied with the item you received, please open an after-sale. Please make sure to use a computer for you to upload the evidences and submit the dispute successfully.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
m Has Earned 4 Votes
M D.'s review of DHgate earned 4 Very Helpful votes
Hi M!
We checked your order here and we can see that you have completed your order so the payment has been released to the seller even if you still have complaints with it.
Since you are not satisfied with the item you received, please open an after-sale. Please make sure to use a computer for you to upload the evidences and submit the dispute successfully.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com