M C.

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1 Review by M


Paypal favors merchants and breaks agreements with consumers.

I cancelled an automatic payment to a merchant who had billed me three times for the same item (and did not ship). Then I went three times through PayPal resolution - the same answer each time even when I asked simply for additional clarification.

Their reason for paying the merchant was that I cancelled my automatic payments after the merchant billed me. Almost all documents I submitted in resolution were internal PayPal created documents -specifically an email confirming I cancelled my automatic payments to this merchant 10/6 (that email stated clearly I would have to go to the merchant to reinstate automatic payments, which at the time I believed) and a document showing the most recent automatic payment sent to the merchant from Paypal was 10/13 (seven days after I cancelled automatic payments!).

Their "resolution" process was simply to repeat the reason they let the payment go through was that I cancelled the automatic payment after the merchant billed me.

How can a company get away with these practices? They say one thing in black and white and then say the opposite in black and white. Apparently the answer to that question is just fine - they are clearly still used in many places. Maybe because merchants get all the protection (and can access consumer accounts), and consumers have no protection nor recourse.

I removed all my credit cards then changed credit card numbers to be sure they could not access my funds anymore on behalf of merchants. I have to keep my account with them open as one company only pays me through PayPal. But I will never choose to use them, I'll buy elsewhere if I can if I find merchants who only use them (now a suspicious move from a merchant) and I'll be advocating that the one company pay me through some other service instead so I can close this account and be done.


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