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80

1 Review by MB

5/16/21

I had a problem with my Paypal not going through to them and sent several messages to them stating my case, giving them all my details and asking if I can pay another way. They kept on coming back with the same replies, not answering my questions. I am legally blind but by their incompetence they have proved to be even blinder. THEY THEN REFUNDED MY BIDS THAT I WON, 3 OF THEM AND SAID I SHOULDHN'T HAVE BEEN ABLE TO BID AND WIN THAT MUCH. THIS PROVES THEIR INCOMPETENCE. NOW THEY HAVE BANNED ME FOR 90 DAYS SO THAT I CANNOT BID THROUGH THEIR INCOMPETENCE! HERE IS THE CHAT... Customer Support Ticket #181701Closed
Thank you for submitting your support ticket. Our Customer Support department is open Monday - Friday from 8AM - 4PM PST, excluding Holidays and Weekends.

Your message from 2021-05-14 18:08:49
I won this item... Paid for it on PayPal.com but the page is not loading - the hammer just keeps on hitting on the block - here is a pic of it:... Item Number 3304258 Quantity 1 Item Total $1002. 00 Shipping and Handling $12.95 Total $1014. 95 Estimated Currency 1408. 21 NZD

Our response from 2021-05-14 18:15:59
Hello, Thank you for making us aware of this issue. We do not see any payment for item 3304258. IF payment has gone through please provide the transaction number for the paid item. Also, what device and browser are you currently using? If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 18:18:46
I am in *******. I paid twice through Paypal and it stops with your hammer after I pay from paypal so the problem is yours, I think as paypal goes through. I am on Chrome.

Your message from 2021-05-14 18:35:11
I rebooted and came back and it is still doing it - here is the pic - Ive tried other browsers too. I called you as well - no answer, left a message... the problem is on your website - not paypal as the amount is going through. Thank you for your help and your time.

Your message from 2021-05-14 18:37:42
All my other payments were paid without a hitch. Could someone be messing with my computer as there were other people bidding that were adamant to get these earrings. Thank you. I checked my band and there are enough funds in it. Paypal is doing everything right - your website isnt - here is what it is doing... https://prnt.sc/12xzhwn - could you perhaps let me pay through email directly to paypal. Thanks for your help.

Your message from 2021-05-14 18:44:22
I just cleared my browser and the hammer is still hammering away lol https://prnt.sc/12xzhwn

Our response from 2021-05-14 19:11:56
Hello, Thank you for making us aware of this issue. We have checked on PayPal and there is no payment for item 3304258. Please download our app and if you're still having the same payment problem please let us know, thank you. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 19:19:28
I called you once from New Zealand at a cost to me and left a message - which App of yours much I download - I am on a laptop? Thank you. I told you there was nothing wrong with Paypal - they are showing the amount to be paid to you and when I get you, your hammer just keeps on hammering... PLEASE BE SO KIND AS TO LOOK AT MY PICS. I AM LEGALLY BLIND AND HAVING TO DO ALL THESE THINGS WHICH IS SO FRUSTRATING ESPECIALLY IF YOU DONT WANT TO TAKE MY MONEY... LET ME PAY YOU DIRECTLY THEN, THROUGH PAYPAL.

Your message from 2021-05-14 19:25:05
Seriously, your app is for my mobile and I dont use that as the letters are far too small and I cannot see. I HAVE TOLD YOU ABOVE... HERE IT IS AGAIN... P L E A S E... Let me pay you directly through paypal. Give me your details so that I can ask them to transfer the money to you. Or, alternatively, we have people here in NZ that send me an Invoice for Paypal and all I have to do it click on the link and they are paid. PLEASE, PLEASE HELP ME - IT IS SO FRUSTRATING NOT BEING ABLE TO SEE PROPERLY AND HAVING TO GO THROUGH ALL OF THIS AND CONTINUOUSLY REPEATING MYSELF - EVEN CALLING YOU AND NO ONE BOTHERS TO COME BACK TO ME. THANKS.

Your message from 2021-05-14 19:35:06
NOW, IM TOO SCARED TO BUY FROM YOU AGAIN AS THIS WILL HAPPEN AGAIN. IVE CHANGED BROWSERS, CLEARED BROWSERS, RESTARTED MY COMPUTER AND N O T H I N G - AND HAVE TO CONTINUOUSLY REPEAT MYSELF TO YOU.

Our response from 2021-05-14 19:44:55
Hello, Thank you for making us aware of this issue. We will have our engineers look into this on Monday when they are back in the office. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Our response from 2021-05-14 20:31:42
Hello, Thank you for making us aware of this issue. We see that you have paid by credit card for the item. It will ship on Monday, May 17,2021. Tracking will be available on your 'My Wins' page once your item ships. If you feel there is a duplicate charge for this item in Paypal, please supply the Paypal transaction id and the email address associated with the Paypal account and we will look into that for you. Please note we do not offer phone support other than to provide a way to leave a message. Please use the support system for your correspondence, it is the most efficient way to contact us. We will do our best to provide you with excellent support. Thank you. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 20:32:12
Thank you, that is no help to me whatsoever, You never read my message or you would have seen that I asked this *Seriously, your app is for my mobile and I dont use that as the letters are far too small and I cannot see. I HAVE TOLD YOU ABOVE... HERE IT IS AGAIN... P L E A S E... Let me pay you directly through PayPal. Give me your details so that I can ask them to transfer the money to you. Or, alternatively, we have people here in NZ that send me an Invoice for Paypal and all I have to do is click on the link and they are paid. PLEASE, PLEASE HELP ME - IT IS SO FRUSTRATING NOT BEING ABLE TO SEE PROPERLY AND HAVING TO GO THROUGH ALL OF THIS AND CONTINUOUSLY REPEATING MYSELF - EVEN CALLING YOU AND NO ONE BOTHERS TO COME BACK TO ME. THANKS*. WHOS THE BLIND ONE HERE?

Our response from 2021-05-14 21:43:24
Hello, We are listening. It is 9:30 pm pacific time as of this writing and our stated hours of support are 8-4 pm, Monday through Friday. There is no need to call us or for us to call you. We cannot accept direct payments to our Paypal email, please don't attempt that. There is no need to duplicate previous responses in a support request, it only makes it harder to follow your issues. We do understand your frustration, but you need to understand that you are attempting a large amount of purchases from a foreign country and having difficulties doing so. We typically limit the amount that a first-time buyer can purchase. Our security team reviews all foreign purchases, and given the issues here, they have put you on a first-time buyer restriction. We have refunded the paid items that have not shipped yet. Please allow 48 hours for the refunds to process. Due to the dollar value and volume of items you have purchased, along with the payment issues, your account is restricted for 90 days as a first-time buyer. Please contact us after 90 days to restore your bidding. We know it can be frustrating, but these policies protect everyone, including the users. Thank you. We also have a short video on the first-time buyers limit: https://youtu.be/s98ErGtwf0c Please contact us in 90 days to reactivate your bidding if you wish to do so, thank you. You may also be interested in the following videos, which may help address your questions. https://www.youtube.com/watch?v=s98ErGtwf0c If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 22:45:15
What is the refund for? I paid for the earrings through my visa and not PayPal? So why have you given me a refund, for what? You sent me two refunds! I never cancelled any of my orders, did you?

Your message from 2021-05-14 22:56:41
Kindly see that you refund ALL MY BIDS that havent gone through - I SHALL RETURN THE REST TO YOU FOR A REFUND! I will no longer deal with a company like yours that make inane mistakes and then take it out on you when you point it out and blame you for not reading our correspondence to you but saying we shouldnt post it so many time... how about when you IGNORE IT AS YOU HAVE? - in any case, I wasnt happy with the rolled gold and rolled white gold & silver plating of your jewllery - kindly cancel my account forthwith - AFTER YOU PAY WHAT IS OWED TO ME. THIS IS WHAT I AM TALKING ABOUT YOUR INCOMPETENCE - NOT LIMITING MY BIDS FROM THE GET GO - BUT GREEDY FOR MONEY AND THEN - FINDING OUT YOUR MISTAKE... WELL GOOD RIDDANCE! BAN ME TOO SO THAT YOU CAN FEEL BETTER ABOUT YOURSELVES SEEING YOURE SO VERY PETTY! Police_auction
Categories
Gov Listings
Daily Deals
My Wins
Alerts
Bridgmarl
US
Customer Support Ticket #181701Closed
Thank you for submitting your support ticket. Our Customer Support department is open Monday - Friday from 8AM - 4PM PST, excluding Holidays and Weekends.

Your message from 2021-05-14 18:08:49
I won this item... Paid for it on PayPal.com but the page is not loading - the hammer just keeps on hitting on the block - here is a pic of it:... Item Number 3304258 Quantity 1 Item Total $1002. 00 Shipping and Handling $12.95 Total $1014. 95 Estimated Currency 1408. 21 NZD

Our response from 2021-05-14 18:15:59
Hello, Thank you for making us aware of this issue. We do not see any payment for item 3304258. IF payment has gone through please provide the transaction number for the paid item. Also, what device and browser are you currently using? If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 18:18:46
I am in New Zealand. I paid twice through Paypal and it stops with your hammer after I pay from paypal so the problem is yours, I think as paypal goes through. I am on Chrome.

Your message from 2021-05-14 18:35:11
I rebooted and came back and it is still doing it - here is the pic - Ive tried other browsers too. I called you as well - no answer, left a message... the problem is on your website - not paypal as the amount is going through. Thank you for your help and your time.

Your message from 2021-05-14 18:37:42
All my other payments were paid without a hitch. Could someone be messing with my computer as there were other people bidding that were adamant to get these earrings. Thank you. I checked my band and there are enough funds in it. Paypal is doing everything right - your website isnt - here is what it is doing... https://prnt.sc/12xzhwn - could you perhaps let me pay through email directly to paypal. Thanks for your help.

Your message from 2021-05-14 18:44:22
I just cleared my browser and the hammer is still hammering away lol https://prnt.sc/12xzhwn

Our response from 2021-05-14 19:11:56
Hello, Thank you for making us aware of this issue. We have checked on PayPal and there is no payment for item 3304258. Please download our app and if you're still having the same payment problem please let us know, thank you. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 19:19:28
I called you once from New Zealand at a cost to me and left a message - which App of yours much I download - I am on a laptop? Thank you. I told you there was nothing wrong with Paypal - they are showing the amount to be paid to you and when I get you, your hammer just keeps on hammering... PLEASE BE SO KIND AS TO LOOK AT MY PICS. I AM LEGALLY BLIND AND HAVING TO DO ALL THESE THINGS WHICH IS SO FRUSTRATING ESPECIALLY IF YOU DONT WANT TO TAKE MY MONEY... LET ME PAY YOU DIRECTLY THEN, THROUGH PAYPAL.

Your message from 2021-05-14 19:25:05
Seriously, your app is for my mobile and I dont use that as the letters are far too small and I cannot see. I HAVE TOLD YOU ABOVE... HERE IT IS AGAIN... P L E A S E... Let me pay you directly through paypal. Give me your details so that I can ask them to transfer the money to you. Or, alternatively, we have people here in NZ that send me an Invoice for Paypal and all I have to do it click on the link and they are paid. PLEASE, PLEASE HELP ME - IT IS SO FRUSTRATING NOT BEING ABLE TO SEE PROPERLY AND HAVING TO GO THROUGH ALL OF THIS AND CONTINUOUSLY REPEATING MYSELF - EVEN CALLING YOU AND NO ONE BOTHERS TO COME BACK TO ME. THANKS.

Your message from 2021-05-14 19:35:06
NOW, IM TOO SCARED TO BUY FROM YOU AGAIN AS THIS WILL HAPPEN AGAIN. IVE CHANGED BROWSERS, CLEARED BROWSERS, RESTARTED MY COMPUTER AND N O T H I N G - AND HAVE TO CONTINUOUSLY REPEAT MYSELF TO YOU.

Our response from 2021-05-14 19:44:55
Hello, Thank you for making us aware of this issue. We will have our engineers look into this on Monday when they are back in the office. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Our response from 2021-05-14 20:31:42
Hello, Thank you for making us aware of this issue. We see that you have paid by credit card for the item. It will ship on Monday, May 17,2021. Tracking will be available on your 'My Wins' page once your item ships. If you feel there is a duplicate charge for this item in Paypal, please supply the Paypal transaction id and the email address associated with the Paypal account and we will look into that for you. Please note we do not offer phone support other than to provide a way to leave a message. Please use the support system for your correspondence, it is the most efficient way to contact us. We will do our best to provide you with excellent support. Thank you. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 20:32:12
Thank you, that is no help to me whatsoever, You never read my message or you would have seen that I asked this *Seriously, your app is for my mobile and I dont use that as the letters are far too small and I cannot see. I HAVE TOLD YOU ABOVE... HERE IT IS AGAIN... P L E A S E... Let me pay you directly through PayPal. Give me your details so that I can ask them to transfer the money to you. Or, alternatively, we have people here in NZ that send me an Invoice for Paypal and all I have to do is click on the link and they are paid. PLEASE, PLEASE HELP ME - IT IS SO FRUSTRATING NOT BEING ABLE TO SEE PROPERLY AND HAVING TO GO THROUGH ALL OF THIS AND CONTINUOUSLY REPEATING MYSELF - EVEN CALLING YOU AND NO ONE BOTHERS TO COME BACK TO ME. THANKS*. WHOS THE BLIND ONE HERE?

Our response from 2021-05-14 21:43:24
Hello, We are listening. It is 9:30 pm pacific time as of this writing and our stated hours of support are 8-4 pm, Monday through Friday. There is no need to call us or for us to call you. We cannot accept direct payments to our Paypal email, please don't attempt that. There is no need to duplicate previous responses in a support request, it only makes it harder to follow your issues. We do understand your frustration, but you need to understand that you are attempting a large amount of purchases from a foreign country and having difficulties doing so. We typically limit the amount that a first-time buyer can purchase. Our security team reviews all foreign purchases, and given the issues here, they have put you on a first-time buyer restriction. We have refunded the paid items that have not shipped yet. Please allow 48 hours for the refunds to process. Due to the dollar value and volume of items you have purchased, along with the payment issues, your account is restricted for 90 days as a first-time buyer. Please contact us after 90 days to restore your bidding. We know it can be frustrating, but these policies protect everyone, including the users. Thank you. We also have a short video on the first-time buyers limit: https://youtu.be/s98ErGtwf0c Please contact us in 90 days to reactivate your bidding if you wish to do so, thank you. You may also be interested in the following videos, which may help address your questions. https://www.youtube.com/watch?v=s98ErGtwf0c If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

Your message from 2021-05-14 22:45:15
What is the refund for? I paid for the earrings through my visa and not PayPal? So why have you given me a refund, for what? You sent me two refunds! I never cancelled any of my orders, did you?

Your message from 2021-05-14 22:56:41
Kindly see that you refund ALL MY BIDS that havent gone through - I SHALL RETURN THE REST TO YOU FOR A REFUND! I will no longer deal with a company like yours that make inane mistakes and then take it out on you when you point it out and blame you for not reading our correspondence to you but saying we shouldnt post it so many time... how about when you IGNORE IT AS YOU HAVE? - in any case, I wasnt happy with the rolled gold and rolled white gold & silver plating of your jewllery - kindly cancel my account forthwith - AFTER YOU PAY WHAT IS OWED TO ME. THIS IS WHAT I AM TALKING ABOUT YOUR INCOMPETENCE - NOT LIMITING MY BIDS FROM THE GET GO - BUT GREEDY FOR MONEY AND THEN - FINDING OUT YOUR MISTAKE... WELL GOOD RIDDANCE! BAN ME TOO SO THAT YOU CAN FEEL BETTER ABOUT YOURSELVES SEEING YOURE SO VERY PETTY!

Our response from 2021-05-15 05:12:25
Hello, Thank you for making us aware of this issue. As you requested, all of your unshipped items have been refunded and your account has been canceled. Please allow 48 hours for your refunds to be processed and the funds made available in your account. If you have any further questions, please feel free to contact our friendly Customer Support Team. Customer Support can be reached between 8 am and 4 pm Pacific Time Monday through Friday, excluding Holidays. Thanks again, Customer Support PoliceAuctions.com *******900

P.S. KINDLY NOTE, HOW THEY HAVE MOVED THEIR REPLIES BEFORE I POSTED MY REPLY - NOW YOU TELL ME WHAT ARE THEY TRYING TO DO... THEY'RE TRYING TO MAKE THIS LOOK AS THOUGH THEY ARE DOING EVERYTHING RIGHT, WHICH THEY ARE NOT... HOW CAN MY REPLY APPEAR AFTER THEIRS REFERRING TO THE SAME MATTER?

Tip for consumers:
READ YOUR BIDS CAREFULLY - ROLLED GOLD OVER SILVER OR ROLLED PLATINUM OVER SILVER, LASTS FOR ABOUT 2 YEARS AND YOU CANNOT WEAR IT ALL THE TIME. TOO LATE, I GOT CAUGHT OUT AND WENT AND DID SOME RESEARCH!

Products used:
BOUGHT ROLLED AND PLATINUM OVER SILVER. ONE PAIR OF GOLD & DIAMOND EARRINGS AND SOME OTHER ROLLED GOLD OR PLATINUM.

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