Maynard A.

Like so many others, I thought I was booking directly with the hotel. They booked my room, got my credit card number, and then said there would be an additional $47 service charge for booking. I said this was unacceptable, they said "sorry it's non refundable" and hung up! I called back twice, and they said they would issue a refund. They did not. I called my credit card company, and they said they contacted the merchant who admitted that a full refund would be coming in 30 days. Yet another lie. Finally filed a dispute with my credit card company who issued me a refund and is in the hassle with them, but Capital One has deep pockets and better lawyers so I hope they get what's coming to them. What a scam!