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May M.

Contributor Level

Total Points
84

1 Review by May

  • Sittercity

7/1/19

They purposely designed the account setting without the option to cancel the membership to make it difficult to cancel. So they can do automatically renew without notifying you. Meanwhile, I found there are more reply emails to your post before you become a member. Not sure, it is scam or not. But not happy about their service at all.

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Sittercity C. – Sittercity Rep

Hi May, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.

May Has Earned 4 Votes

May M.'s review of Sittercity earned 4 Very Helpful votes

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