Firstly, I am writing from QLD Australia and the product was ordered under AllPosters.com.au The return address on our package stated Braeside VIC. I am indicating this as the service may be different if somebody else provided it.
The product might have not been as bad however they do not use proper tubing like Pickawall and other poster sellers. AllPosters use just the cheapest soft recycled paper to wrap the poster.
The order was dispatched on the 21st of December, did not get to me it till 8th of January in a poor condition - all bend with lines through it.
In addition, I ordered it as a "gift" as there is such option on their website. There was an option to enter a note and they were suppose hide the price – that was not done and the note was not included. I am just glad I was at home to receive it so I could photograph it for evidence (recommend you do that if you intent to argue it under consumer rights) and throw it to a rubbish bin to save myself the embarrassment.
I wrote to 'orders' at AllPosters, we will see if they will refund me however I will still have the inconvenience of sorting another gift in a short time frame.