So to my last review, Venus reached out, encouraging me to contact them so they could look into this issue with the tunic further. So I did - I like to be fair. Plus I really wanted that tunic.
Only for them to respond (I guess at least there was a response) to say they couldn't locate it with a link to their swim cover-ups page. So even THEY had no idea of the item they previously had listed. And I'm not sure what the point of the link was, as I've clearly already perused their site thoroughly and am uninterested in what else they have.
My update is that while I love their clothing options, ordering or even finding what was once listed and/or availability in your size and stock is a total dice roll. And their customer service is rather un-helpful in the times I've reached out. Which is a shame, they could be way better if they exerted a little more effort. Or spent any time knowing their products and not just utilizing the site like the rest of us.
I started ordering from Venus last year when I was in need of a dress. The dress that came didn't look the way it did on the model. Definitely looked better on the model. I'm 5'6", 135 lbs., with a fairly hourglass frame. For the most part when I order things online, they're pretty true to what was shown unless the model is a twig - but for this, not so much.
I honestly didn't plan on ordering anything else from them until I found myself in need of a one-piece swimsuit. What came was perfect.
Then it was a hoodie, which again looked better on the model. Then it was a winter coat which again was perfect.
So my experience has been a mixed one. I do think their prices are a bit high but so far the clothing has been quality and different from what you find in stores.
The only real negative is their stocking and availability. For instance, with the mentioned coat (handkerchief hem coat) it was in stock... then out SO fast. I watched it for weeks with my size remaining out of stock then the coat was no longer listed on the site (save for it being pictured when you searched, but unable to order and only showing the leggings paired with it).
I emailed and was advised that if it wasn't showing that the item could be added to the cart then it was no longer available. The very next week it was magically back in - so I snatched it up. But the same thing just happened with this swim tunic/cover up. It said not available until 2/28 - I came back today 3/2 to purchase and I can't even find it on the site. Which sucks because I was kind of stuck on that cover-up for my upcoming trip. A little peeved but outside of that, I do like their items.