Maxine M.

I tend to read reviews from a company before I order something, so it was surprising to me to have an issue with Kbeads.com.
I've ordered from them only a handful of times and I have to admit that I was pleased with their products. In addition, it arrived within a reasonable period of time and the merchandise was packed very well.
My recent order arrived pretty much the same way. However, as I removed my merchandise, I couldn't help but notice that a fluorite pendant that I had ordered arrived in two large pieces and several sharp pieces of shards. I contacted Kbeads.com and they did respond to me quickly. I was told to take a picture and send it to them. I told them I was unable to do it and that at this time with a pandemic around us, I was not willing to have anyone into my home do it for me. They responded quickly. The second response was similar to the first, but they now suggested I do it with my phone. I explained that I don't know how to do it from a phone. I do not have an iphone. I only have a flip phone because I am ignorant in the matters of technology. I am elderly and quite honestly, I have to admit that I am Techno-Thick. I am happy that I can work the computer at all. Although they told me I could wait until someone did it for me at a later time, I became really annoyed with them because, as I explained, it was a minor amount of money - about $1.50 or thereabouts. I told them I would take the loss and write a review. I got a response which basically told me that they understand, but that they can't make good on it because they have to have proof. I told them that if I was trying to get away with something, I would do it for more than $1.50. There were more expensive items in the order that I could have lied about. They said that they couldn't correct the situation because they had to see a photo of the piece so that they would know what the item was. Ridiculous. They have my order number and I even sent them the Item number with a good description.
I believe the item was broken before it was packed, because it was packed very, very well. I do believe that whoever packed it had no idea it was broken. As a fairly new customer, this quickly became an issue when it never should have. In my opinion, they should have just replaced it with my next order or credited my account.
This entire experience was mind boggling to me and very, very petty. Do they have nice merchandise? Yes. Is the arrival time of the merchandise good? Yes. It's all good, but if the merchandise arrives broken, it's not so good anymore, is it?
So... if your merchandise does not break, I do not see why you wouldn't be pleased with Kbeads.com. Just don't be shocked if they make you jump hoops to back up any broken merchandise. I might not have minded sending them a photo if I knew how, but I don't and that's the bottom line.
I wish I could post a photo of the piece in question. I am sorry I cannot. All I can add is that if I was able to, I'd have had someone help me with it, or even better, teach me how to do it, but I don't.