Maximilian C.

Don't buy used online from them.

I will preface this buy saying that I've had good experience from their rental side. Nothing life changing, but fine. But hoo-boy, take a seat by the fire and let me walk you through what it's like buying online from them.

First time purchasing through their website and so I was starting with something small, just a tripod quick release plate. I live in New York, so I was expecting to get pretty fast. But like the miracle of Hannukah, instead of taking 1 day to put the item in a box and ship it, it takes them 8 magical nights to put the thing in the mailbox. 8 days. But fine, maybe they're backlogged. I don't know their warehouse life.

I get the part. It's the wrong part. I use the chat function on their website, they tell me to call customer support, I do. Turns out the SKU# for the part I ordered was mislabeled in the system. Website says one thing, their system says another.
"Okay, so can I get the part I ordered, then?"
"I am going to send you instructions on how to RMA the part."
"What's that involve?" I swivel in my chair, thinking calm soothing thoughts.
"There's a form for you to fill out and a shipping label so you can return the item." The woman says, in a practiced, measured tone.
"And then I get the part I ordered?"
"Well you'll need to decide if you want it replaced or refunded. Once we receive the item it will take 4-6 days to process the request and if we have the item in stock we will send it to you."
I stop swiveling, something sticks about that last bit. "IF you have it in stock? Well... can you check?"
"Not from here. They will check the status of that item when they have processed your RMA request."
"4-6 days from when I send it."
"From when we receive it, yes."

So let's recap:
-I ordered something.
-A week and a half later I get the wrong thing.
-To get the right part, I need to fill out paperwork, repack the thing, drop it off at a UPS store.
-Wait another week and a half. If I win the inventory lottery, they have the part and will pack it.
-Wait another week and a half.

So in only a month and a half I could get something from a store I can get to by bicycle. Or in only a single month, optimistically, just 4 weeks, mind you, I can get a refund and pretend that it was all just a month long dream.

Seriously. What lousy, wet sharts. Don't even bother.

P.S. Packaging was well done.
P. P.S. Buy something through them and die alone and unhappy.