Max F.

DO NOT BUY THEIR WIGS! My young daughter, bald because of chemotherapy for her cancer, purchased two wigs for an upcoming family wedding, they cost £170. They took about six weeks to arrive and looked nothing like they should do. They were appalling and caused her great distress. I then entered in correspondence with Wigsmart in an attempt to return them for a full refund. At first they refused to give me their address and consequently went on to tell me they could not offer a refund as the wigs were custom made (this would require a personal fitting, so not true.) They then asked for a sample of my daughters hair (very hurtful) but eventually ofered me £30. Which is when I realised that I was dealing with a bunch of cheats and conmen. They eventually gave me their address which was in China. Tired of their dishonesty, I contacted PayPay who activated a dispute. At their requst I sent the wigs back. Unsurprisingly PayPal found in my favour and I received a full refund of £170. Without their support I would have got nothing. This company prey on people, please avoid them. They are dishonest and corrupt.