Maxence F.

They will do nothing to help when you have a problem.

I bought one of their kites at a trade show and was blown away by how good the kites are.
Making sure to fly within the designated wind conditions, I took it out a few weeks later and almost immediately, part of the carbon fiber frame snapped. So I thought, okay these things happen. I emailed them and they informed me I should have an extra set of frame parts in the bag. Because I got this kite at a trade show, the parts were not there, which I informed them of. They told me I needed to buy new ones, so I did.

The parts arrived, they did not fit my kite and were clearly designed for another model. I contacted them again, called them multiple times as well as emailed them multiple times and received no response. So I ended up ordering a custom piece from a carbon fiber rod manufacturer.

This is terrible support from a company that makes otherwise nice kites (nice to fly at least, they don't seem to fit within their designated wind speeds).