Update (11/17/20):
I thought I'd edit my review with an update, as three payment dates have now passed since I earned "cash back" in February from CouponCactus (the most recent date being 11/15). Each time a payment date passes, I don't receive my cash back and it gets kicked forward to the next payment date. Clearly this site is a scam designed to lure you into thinking you'll get some money back in your pocket, but really you never will. I haven't attempted to use the site for any other purchases, as I wanted to ensure it was legit. Unfortunately, they lured me with the best % cash back on a large purchase I made that I'll now never receive. Had I known, I would have gone with a reputable site offering less. Don't waste your time with this site. And, to Scott F from CouponCactus who left a response to my original posting, which I never saw till I logged in today - I am posting this review under a nom de plume. Maybe have your team reply to customer requests that are submitted via the Coupon Cactus page, rather than just replying to a review. Absolutely no one from the CouponCactus team has responded to my requests that I have submitted using the form on the "Contact Us" page.
Original Review (posted in May 2020):
I used CouponCactus for the first time on a large purchase because they were offering the best cash back. Everything looked good - my account showed they processed the purchase and that I would be getting paid at the next payment date. Fast forward to the payment date and I didn't hear anything nor see anything show up in Paypal. Tried to log into the site and found my account was deleted! Emailed support and never received any reply. Don't waste your time - use a reputable site if you actually want to get cash back.
We have replied to Max through SiteJabber to get to the bottom of this issue. Unfortunately, we haven't received a reply, we do not have a member named Max B or that matches this issue in our system, and there is no reference to the merchant he/she ordered from. Max, please contact us with the details so we can help. Thanks!