Mauro M.

Same as everyone else review. Sad that I read the reviews after I had a problem with them rather than before booking.
My flight got delayed and I arrived about one hour late. My pickup time was 11 pm and the local agency closed at midnight. I slept on the floor of the front door until 7am when they opened to find out that my car was rented out to someone else for a higher rate. They said my reservation was cancelled automatically because I wasn't there at 11pm. The agency told me to fill out a form after the trip for reimbursement and gave me another car which I had to pay cash for about double the original booking. After completing the form the answer I received was: sorry we don't do refunds.
They charged me at the time of the reservation so they had my money like two months prior to my trip. I called them over the phone several times and I even emailed their CEO. Total waist of time.
This company is horrible. They should be ashamed of themselves for the way they do business.