Bad service when a product is physically damage due to poor quality.
My UP3 rubber band was ripped due to poor quality,
Jawbone admits the problem, but eGlobal wont exchange the UP3 for a new one.
They hold on to the fact that they do not give warranty when a product has physical damage.
Maybe thinking with the customer to come to a good solution is too much time, selling has priority one, customer satisfaction has no priority