Mauricio F.

DON'T BUY ANYTHING from epathchina.com!

I would like to warn everybody not to buy anything from epathchina.com, since my extremely bad experience with their customer service.

Here is what happened:

I bought from them a tablet computer for $135.

On their site they said that I will receive it 14 days. I waited 1 month until it arrived. Ok, so I'm just a little annoyed.

It worked for 2 days, and then it forgot it ever had any internal storage memory.

I emailed them back and forth for a week, and their stupid customer service refused to understand the problem, always saying that there's no problem. After a week, I finally got an RMA to send the tablet back. Shipping cost: $20.

I emphasized that something that worked only 2 days must have left the factory already broken, and I demanded a NEW tablet, not a repaired one. They agreed.

Waiting, waiting, waiting... I waited 4 months until I got it back. I opened it and I immediately saw that it wasn't a new tablet. The unit's serial number was scrapped from the back of the tablet (I recorded the serial number before I sent it to them) so I would be duped into thinking it was another tablet.

The wireless on/off button was stuck in the off position, with a blob of glue on it, so I couldn't turn it on. There were scratches on the screen. Someone obviously had used it, not with the plastic stylus that came with it, but with a sharp metal something.

Ok, at least I can read my ebooks, that's why I bought it. I connected the battery charger.

It refused to read PDF files. What? An ebook reader that can't read PDF files? Who needs other formats when 95% of the free ebooks (and also the not-for-free) on the web are PDF? So I installed Adobe Reader in it.

When the battery meter was full, I disconnected the charger.

I started happily reading my books, and suddenly after 2 hours of reading, it turned itself off. Seconds before, I saw the battery meter at 95% charge. In the product's specifications, it said that a full battery will work for 8 hours. Nothing would bring the tablet back to life. I connected the charger again, it still didn't work. Now I am left with a brick.

I emailed them again and told them of my situation. I said that I refuse to spend another $20 to send it back to repairs. I demanded either a full refund ($135 + $20 = $155) or a new tablet, and if they want the broken one back, to send me the $20 for shipping.

They refused everything, saying they can't refund me because the purchase has been made too long ago, and instead offered me discounts on future purchases from them.

Was it my fault that it's been too long? They were the ones who delayed everything!

Now what can I do? Warn everybody not to buy anything from epathchina.com, and for that matter, beware of online retailers where you can't pick up a phone and shout in their faces, all you can use is email. I know that I won't be buying anything on the net from abroad, or from somebody where I can't just go to the store and throw the broken item in the salesmen's face.

Too bad that everything nowadays is garbage made in China. If you want better quality, NOT from China, you have to pay a LOT more. I now will try to stay clear of garbage chinese products.

I call on every responsible customer to BOYCOTT CHINESE PRODUCTS, until they raise the quality of their products.