While ordering their product for a Christmas gift, I had a typing error in my email address.
I reached out to a customer service rep who said that there was no record of my order and she would reorder it for me and have it sent. I received the new order. Several weeks later I received the initial order. there was no paperwork with this order or an identifying SO # that the company uses to identify orders. I was billed for both orders. When I called customer service, I was told there was no record of 2 orders, even though I was billed twice. I was told that I could return the additional product but would be required to pay for shipping which I declined to do. I spent a long time with this representative and got nowhere. I called my credit card company and put a stop payment on the second charge. My credit card company credited me with the amount. This month Tile, Inc. rebilled me for the item that they have no record of sending me. Their poor customer service continues. Avoid this company.