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1 Review by Maureen

Roomster

Roomster

11/29/17

Be careful... the site auto enrolls you in weekly purchases of 7.99 a WEEK and when i attempted to correct the issue w/ the customer service team - they stated that bc i was charged through my itunes acct - it APPLES fault bc they're the ones who charged my account NOT Roomster ?!?! I went to the Better Business Bureau and there are SEVERAL complaints - the company said they had a money back guaranteed - no questions asked but apparently this is the loophole? Below is snapshot of the conversation

In October 2016, Roomster responded to BBB's communications and advised that it has implemented new terms of use for a Money Back Guarantee offer: https://www.roomster.com/Terms. The company says this policy provides a no-questions-asked immediate refund for consumers. Roomster says it will notify the users about this new policy as soon as they have completed the transaction with the company. The company hopes this new policy will provide a faster resolution of customer billing issues and reduce the volume of complaints coming into BBB.

helpdesk_messages
csrep009
November 13, 2017 21:49:25
RE: Help & Support
This account does not have full access. There have not been any purchases made on this account. You may have another account on Roomster using a different email address or social login credentials.
helpdesk_messages
Maureen
November 27, 2017 12:27:49
Billing
This is not accurate.... i'm viewing my itunes account and see several charges. Can you please investigate further.
helpdesk_messages
Maureen
November 27, 2017 12:40:50
Billing
i had the following purchases dated: 9/27 for 7.99 each; 9/12 for 7.99, 9.5 for 7.99, 9/1 for 7.99; 8/23 for 7.99, and my itunes account ID is XXXXXXXXX OR XXXXXXXXXXXXX
helpdesk_messages
csrep003
November 27, 2017 12:55:13
RE: Help & Support
If you purchased Roomster via the ITUNES cancel your subscription there. All transactions were made by Apple, not by us.
helpdesk_messages
Maureen
November 27, 2017 14:13:12
Bug Reports
I understand that; but it was charged because of Roomster; Apple charged because they were prompted by ROOMSTER. I've since cancelled but based on the above, it states that Roomster guarantees money back, correct?

Maureen Has Earned 40 Votes

Maureen N.'s review of Roomster earned 39 Very Helpful votes
Maureen N.'s review of Roomster earned a Fraud Buster vote

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