Have the same complaint. What can we do? Our money is tied up somewhere, we have no program, We have a saved file on our desk top that can't open. You get the same email over and over agian from the "Customer Service" Department. Please downlad as per instructions. Okay did that 5 times, no download. What the hell? Anyone know how to get your money back? We have sent a request for a refund. Keep you posted!