Maureen G.

We are a family of 6 who had booked flights, transfers and hotel stay in Salou for july 2020. Due to the Coronavirus our holiday was unable to go ahead. Alpharooms was 100 % aware of this fact 2 months before our departure. They continued to take payments from my bank until they had taken the full ammount, over 4 thousand euros... I had numerous emails and phone calls and chat... Some answered, some not... As i wanted to get a refund. This company basically ignored my request, say that i could get a refund in march 2021 if i didnt use my credit before that date. They were unhelpful, sometimes rude in their responses. After a lot of stress attached to this i went to my bank and informed them of the behaviour of the company. They refunded me the full amount. My advice would be to never book with this company. Read reviews before you attempt to use this company. I wish that i had read them as most of them are terrible. The only good reviews are the ones that they have written themselves!?