Matt T.

I purchased a Herman Miller Aeron chair that was supposed to ship in 10-14 business days. This is slow, but I was willing to wait because the price was very good. After 14 business days passed with no updates, I contacted customer service. They stated that the chair I ordered was out-of-stock. I never received a notification of it being out-of-stock during the three weeks I waited, nor did their website indicate this.

Although they offered to substitute a different chair size after I reached out, I was told this would take another 10-14 business days. They then cancelled my order without my permission. Better online retailers would usually offer an apology, explanation, or maybe even an incentive to keep my business, but nothing here.

Just to test it, I found I was still able to put my original order into my cart on the site with no indication it was out-of-stock, despite being told it was out-of-stock. I asked them why I would still be able to order something that was not in-stock, but they replied they are updating their site.

I understand that this is a difficult period for businesses, but in the current year, there is no reason why a customer should not be able to be informed something is out-of-stock when it is ordered. Having someone wait for three weeks for nothing is absurd. And why is domestic shipping even that slow for an in-stock item?

With a little searching I found some other retailers with similar prices and better reviews. I took my business elsewhere and suggest you do the same.