Matt S.

Ordered a $600 Panega dresser. When taken out of the box, the hinge on one of the doors was damaged. Sent pictures for days, when contacted customer service they said they had no pictures. Took more pictures with brothers phone as well as emails. Received confirmation texts from Elizabeth from customer service with a reference number. Called customer service with inquiry number and text, they said they didn't have it. I was holding in my hand my iphone with the reply text. I Sent more emails and photos called back customer service and after a long wait was told i was emailed an offer of $50. I told them i never received an offer of $50 dollars. When asked when it was sent they said 1145, I was actually still talking to a rep at that point. I refused the $50 dollars and am waiting for this damaged product to be picked up. This is the new Gilt, good riddance.