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1 Review by Matt

UPS

UPS

8/26/17

The title says it all. They broke a very expensive item in transit. They completely removed me from the claim process, and refused to discuss any details of the claim with me until they denied it. They disposed of the damaged portion of the box amd shipped my broken item back to me in the remnants of the box.
They refuse to replace the item.
They also refuse to even refund the shipping and handling charge that I paid for them to ship it in the first place!
They lost a customer to their direct competitor's for good. Never again UPS. Never again.

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on 8/29/17

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