Matt L.

Be aware that your first payment only covers a check to see if your phone is able to be unlocked, and then you get another email requesting a further (and larger) payment to then get the unlocking code.
Apparently it's shown on the payment page but I didn't see it.
When I clicked on a link that explained their costs, you get sent an email (which looks preprepared) showing you a screenshot of this plus a reminder of their T&C's (about this prepayment).
Anyway, whether this is actually there or not just be aware it'll cost you more than you initially think.
I was able to get mine unlocked by other means (I just contacted the network direct who unlocked it for free(!) si didn't proceed with the extra payment...