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Matthijs H.

Contributor Level

Total Points
138

1 Review by Matthijs

  • Badoo

1/25/20

Badoo uses pre-ticked check boxes to trick users into buying things they didn't intend to. This is in breach of British and EU regulations.

I complained to customer service, but they just stopped replying after a while.

However, after I alerted my bank that I had been subjected to internet fraud, I got a full refund of my credit card purchases.

The great thing about this is that Badoo will lose their standing with credit card companies over time.

I used the enclosed picture as proof.

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Badoo H. – Badoo Rep

Thank you for reaching out to us.

I'm sorry to hear that you feel this way. While I understand your frustration, please be assured that we would never take payment without your consent. Consent is always given before auto-top up is activated, it is an optional service that can be cancelled at any point therefore we are well within regulations. Also, when you make or pre-authorise your purchases on Badoo, you agree to the terms which are set out to you.

However, I am happy that your bank has decided to process your refund. I hope that this resolution is to your satisfaction.

Matthijs Has Earned 28 Votes

Matthijs H.'s review of Badoo earned 28 Very Helpful votes

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