Matthew T.

I seldom write a bad review for business but I must do this for Shutterfly. They used to be a good business. They used to respond to customer fast in email or live chat. Recently I have a lost in transit order so I requested a refund. However, they just ignored my request and resend the shipment. Usually, this may be fine but what I ordered is Christmas card and they are shipping to me thru the slower USPS. I won't receive it until couple days before the Christmas. I placed my original order in the middle of November which I think it should have enough time for me to receive it and send out to elsewhere. The worst is their 'live chat' shut down and I have been held on the phone for 30 mins then hang up for me. I am ordering my card at local Walgreen now at least it is easier to deal with. I very regret to order time sensitive stuff on Shutterfly and I won't order anything from them anymore.

Update: For the similar design with return address printed:
Shutterfly: $86.5 (with discount code)
Amazon print: $15 (with discount code)