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All,
Purchased a 215 minibike kit. The frame I received was welded together crooked. I wanted to exchange it for one that wasnt defective. After articulating this information clearly and transparently the product discrepancies to customer service with included pictures and measurements they tried reassuring me that it looked fine.
The only option they gave me was to ship the frame all the way back to the west coast leaving me to eat the shipping cost! Upon receiving it they would inspect it and perhaps send me another.
Its completely unacceptable to penalize the customer for a product you sold them thats defective. Its not my fault someone didnt do THEIR welding correctly. If I knew I was going to get a tweaked frame I wouldnt have done business with these guys. Their lack of attention to detail, professionalism and product knowledge is ubiquitous.
I was so disappointed with it I havent even begun to build the bike. Thanks for ruining it for me Go Karts USA.
Matthew S.'s review of GoKartsUSA earned 7 Very Helpful votes
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I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house....
Avoid this company at all costs. The phone staff is arrogant and the minute you press them on...
Mathew, I wanted to followup with you. We reviewed your photos and found nothing that looked defective. We also checked stock to see i any of our frames had any defects. We found no defects. I believe our tech authorized a return so that we can inspect and replace your frame if needed, however, we have not received a return from you