I bought 2 butterfly bushes in June, they arrived dead. I waited then sent them in with the label asking for replacement, about 2 weeks later they sent a email stating they didn't get the lable. I made copies Abe sent thinking a reliable company would fix my complaint. 14 entails later I get one today stating they lost the original and I need to contact the credit card company to prove, I purchased. Now I have pictures of the lable, they are on a line that states my name to them as the one guy told me so. All this for 17.97. I gave sent the first one ay 3.80 the second for 4.97 now I need to send another certified letter... It's costing more than the darn things cost in the first place. NEVER BUY FROM THIS SCREWED UP ORGINIZATION!