Matthew S.

When we arrived at our cabin, we found dirty, unchanged bed-linens (one bed had body hair in it, the other had rice from someone's Chinese take-out in it). The coffee pot had dried coffee stains on it and the toaster was full of crumbs. We were so disgusted we canceled our booking, left after 20 minutes, and went to a more expensive hotel. Unfortunately, we didn't think about taking any photos. The host refused to refund us ANY money. Contacted Airbnb and was told any documentation needs to sent within 24 hours - HELLO? We're travelling! How is that practical?

I posted a negative review of the cabin on Airbnb and was notified it wouldn't be posted until the host reviewed it and commented on it. How is that honest? All a host has to do is not review or comment on any negative review to avoid having it posted. My advice to anyone looking at Airbnb is to RUN! We will NEVER use Airbnb again.