Matthew S.

I ordered a SOG knife with a kydex sheath but received the knife with a nylon sheath. I contacted their customer service and they asked me to mail the sheath back to them and they would send the correct one. There was no offer to pay for the shipping that it cost me to send the incorrect sheath back. She stated the boxes come to them without the type of sheath listed and they didn't check. Their mistake cost me the extra shipping, and to Alaska its no good to have to pay for it twice. The fact they are not double checking to make sure an order is correct or to satisfy a customer on their error speaks volumes to me.