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There was no way to know when my order would arrive. The tracking number stopped updating after stating that the package was still somewhere in China. After 2 months, no update. No way to communicate to a real person. I spent a solid 10 minutes trying to find a customer support email, phone number, something, there's nothing. You have to do everything yourself even when it's been weeks of radio silence about your order. I paid $60.00 for a sweater that got stuck in shipping limbo. I had to reach out to my credit card company to get my money back. Honestly, what a terrible service. They are better off shutting down their failed business.
Tip for consumers:
Search elsewhere for clothing. The waiting and headache is not worth it. Plus they are overpriced. They have to be, with all the fees they are paying the credit card companies with their lack of proper communication.
Products used:
None. My products never arrived.
Matthew R.'s review of GetOnFleek earned 16 Very Helpful votes
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Empty.
Total sham. Wouldn't give these people $1, Dont waste you're money. Recieved order 3 weeks late....
I bought 3 hoodies of which 1 broke immediately (seams broke), second one was broken within the...
Hi, I'm so sorry to hear you had a poor experience! I can certainly understand the need to contact your credit card company to resolve the issues we failed to assist you with. A lot has changed recently, most notably our delivery and product quality. Now, you will receive order notifications via email and sms text messages throughout the entire delivery process. All of our products are now in stock, and ship same or next day with typical delivery in 5-7 days. You can also reach a representative very easily at help@getonfleek.com with a response same or next day. You can even track a package or make a return all online in minutes. I know we have a lot to make up to you for your experience, so feel free to contact us for free shipping on your next order.