Matthew P.

I could not be more upset at this company. They're so bad. It took 3 days and getting hung up on or ghosted multiple times before I finally got someone answered through their website. I tried everything from the phone to Twitter to get someone to answer me and nothing. Twice someone answered asking how they could help and I'd answer and then nothing for hours. One of them answered 5 hours later at 1 in the morning. The worst part is that my question is simple. I bought an HP Spectre. The screen has a manufacturing problem and doesn't work right so I need to know how to send it in and get it replaced. 3 days and multiple people to answer that one question. The guy that finally did was horrible and I'm still not convinced he gets it. I kept telling him its a manufacturing problem and he's trying to say the screen has physical damage so the warranty won't cover it. 1. How would you be able to know that through a video showing only the screen? 2. It clearly isn't. He wants to say it'll cost like $600 to fix. I will not. I will buy a new laptop and never buy an HP again. I won't anyways but this is insane how bad they treat people. All just to send a faulty machine back and get it replaced. The dude through Twitter messaged me back once and then never again. Just literally never again. Than why ask? Why even answer if you have no intentions to actually help. Their site was down most of my time trying to use it so even if there were helpful people there I couldn't get to them anyway. The first guy I actually go ahold of wanted to do a bunch of preliminary stuff to make sure it was a manufacturing problem. First up, restart the computer. Ok that'll break the connection with the person I'm talking to. I asked how we will get that back after my computer restarts. He says he'll email me. Over an hour later he finally does and sends me to a website that didn't even work. I sent back an email saying that site didn't work and he never answered again. Nothing. He just wrote on the claim that it was solved. It most certainly was not. Its appalling how bad they are. I highly recommend never buying anything from this company. They are atrocious.