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I bought a Xiaomi Mi ******* mAh power bank from banggood.com. The product was received in Novemeber, although not used for the first time for a few months.
When I did start to use it I used it minimally and the product has probably been through 6 charge/discharge cycles before, 4 simultaneous flashing LEDs appear when trying to recharge.
The product is out of the 6 month warranty period, although the product manual states a 1 year warranty. Regardless of being under warranty, the product is not fit for purpose and considering the amount of use it has seen, this life span is clearly unacceptable, and would point to the product having a fault at the point of dispatch.
I would expect a product like this to last at least one year at the very minimum, I'm appalled at the level of customer service and emails received, it seems they know because they're in a foreign country to myself that they can get away with poor service and poor products.
Matthew J.'s review of Banggood earned 6 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Matthew J,
We apologize for leaving an unhappy shopping experience at banggood. There is an return policy on our website to deal with all kinds of possible situation. All of products are checked strictly before shipping, but it would be better to check it again when the product has arrived. Because it might be damaged during the long term delivery. Also, we are
Kindly inform you that power bank is a specialized product, any improper preservation will reduce the life of power bank.The Xiaomi brand has a very good reputation with its brand, we will never sell the fake product on our website.We are sorry for the unexpected situation, could you please tell us your order number, we will reflect this case to the Xiaomi company, also, we give you some points as a compensation to show our sincerety and sorry. Thanks for your kindly understanding.
Looking forward to your reply and you can contact us directly: http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team