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matthewh1126

Matthew H.

Pittsburgh, PA

Contributor Level

Total Points
261

About Me

I am a 40 year old Single Dad raising my little ones while also trying to successfully build the family business I founded in 2013.

How I Can Help

I'm a life long volunteer firefighter with 20+ years expertise building custom emergency/service vehicles of all sizes.

Interests

The outdoors, spending time outdoors with my kids, offroading, gardening/farming, spreading kindness

2 Reviews by Matthew

7/19/21

Only the Industries Elite vinyl graphics products!
The staff@ DanCo Lettering are so helpful, polite & efficient. They made the process of ordering custom graphics so simple. They made & shipped my order within days. I never experienced such customer service with an online company.
If you are in need of any vehicle graphics, DanCo Lettering in my mind is the only option.
I'm including a picture of the amazing decal They printed for me of my business logo on 3M reflective vinyl. Turned out absolutely flawless!
I also utilize their custom cut reflective inlays that they make for most of your commonly used service vehicles. I tries to upload a picture of them on the front doors of my 2016 Ford Explorer but this site didn't accept it.

Tip for consumers:
If you require assistance their staff will absolutely take the time to help you get exactly what you need.

Products used:
I utilize their reflective vinyl door inlays and I have also had them print my company logo on 3M reflective vinyl for use on our company vehicle and for display on and around the shop property.

1/3/21
Verified purchase

In 2013 when I founded my family/first responder owned & operated shop, part of my vision was to make available professional grade/quality equipment to first responders around the globe. Ofcoarse the "Bread & Butter" per say that that keeps the lights on for us is our industry elite upfit shop that converts the highest quality service vehicles on the streets in the US! So over lets say a three year period we struggled working with UPS & FedEx because we just could not seem to deliver equipment to our online customers on-time(within a humanly possible/reasonable timeframe) or in a safe manner! I would bet that 80% of our shipped equipment was either severly delayed and or showed up completely destroyed as if it had kicked accross the country to our customers. And ofcoarse either of these shipping empires ever takes responsibility for the absolutely horrendous service they provide because they don't have to! So in 2016 our Founder/CEO(Matt Sr) decided that we would exclusively moving forward employ the USPS to handle 99%(some situations did force the use of one of the two horrendous carrirers previously mentioned) of our customer bound shippments. To be honest this proved to be one of the best moves he made for us. Because we all of a sudden found that that just about 99.9% of the customers we supplied equipment to had nothing but great things to say about their experience. Not to mention the thousands of dollars lost in previous years due to the terrible shipping disasters had now turned into savings! The USPS had become in our eyes the only option as it seemed they truely cared about not only safely delivering equipment to our customers but almost always on-time and in some cases early!
Well that all changed late this year(2020). Some may speculate it is due to attempted sabotage by our government. Some say it is due to Covid19. I do not know what the cause is but I can tell you that the service provided by our USPS has fallen off so severe that it in our opinion has now become worse than the horrible service previosly mentioned we experienced from the two other options in our country. Priority 3-Day service has now turned into a three week service if you are lucky! I know the holidays, specially with so much online sales activity puts a strain on shipping carriers. But the level of or lack there of service we are experiencing is beyond unacceptable! This is not how you rescue a company from ruin if your experiencing fi. Nancial issues. The USPS needs new leadership! Someone who truely knows how to run it and retain the level of service we have all come to expect!

Service
Value
Quality

Matthew Has Earned 1 Vote

Matthew H.'s review of US Postal Service earned a Very Helpful vote

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