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matthew g.

Contributor Level

Total Points
87

1 Review by matthew

  • Steinhafels

9/17/18

I bought a couch for $1700 a few years back. I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman to find out if our plan was still in effect. They said yes, until October, this was April, and they asked if something happened. We said, yes a cushion ripped, they said "we will cover that". Never did they say that they would document that phone call and start a 10 day countdown for us to fill out paperwork on the rip. When we reported the rip with the paperwork in September they came back and said they wouldn't cover our rip because we waited too long to report the accident. We contacted Steinhafels and they said they would report our issue to their lie-son which worked between the 2 companies, we were never called back. We called again and they guy we talked to couldn't help us, but said he would check to see if they had the fabric, he never called back. We went to Steinhafels and the manager said he couldn't do anything for us, except send out a repair technician. This guy shows up and stitches the rip together, that held for about 7 days. We went back to use our Guardsman rebate and were told we couldn't use it on repair fabric. Then we tried to use it on some lamps and they said we couldn't use it on accessories. I told them they could shove that Guardsman rebate up their asses. We will never be back.

matthew Has Earned 7 Votes

Matthew G.'s review of Steinhafels earned 7 Very Helpful votes

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