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Matthew C.

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1 Review by Matthew

Columbia Jewelers, Fall River, Massachusetts, USA

  • Columbia Jewelers, Fall River, Massachusetts, USA

“Uninsured Shipping by Merchant - Cost me Dearly”
12/19/20
Verified purchase

I purchased the 7-day Portuguese 19.2K Gold Love Ring ($586), I paid for express shipping, but my package was shipped basic first-class mail via USPS. Placed order on 12/11/2020, it is now 12/19/2020 and package never arrived when it stated during online checkout that delivery would be on 12/14/2020. Why Columbia Jewelers uses USPS I don't understand, especially mailing jewelry and without insurance, it's unacceptable and completely negligent! USPS has no information other than the package is somewhere within the USPS shipping system, I was having the ring delivered to Manhattan, you would think the item would be insured god forbid it gets lost and/or stolen. Now I have no ring and I'm out nearly $600, I'm extremely dissatisfied with the whole experience.

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