Matthew B.

Hi Matthew,

Thank you for sharing your concerns.

At ComplaintsBoard.com, we believe in transparency and enabling users to share their experiences freely. We do not remove reviews solely based on the business’s claim they are false. And it has nothing to do with scam.

If you come across the reviews you suspect to be fake or in violation of our Complaint Guidelines, we recommend the following steps:

1️⃣ Report Inappropriate Content: Please report any reviews that violate ComplaintsBoard's Complaint Guidelines. These typically include personal attacks, sharing personal data of employees, or reviews intended for other platforms.

2️⃣ Resolve Real Complaints: Focus on addressing complaints from genuine customers. The more resolved complaints you have, the less impact fake ones will have on your business's reputation.

3️⃣ Engage with Reviews: Engaging with reviewers by either leaving a public comment or sending a private message can help clarify misunderstandings. It also demonstrates your commitment to customer satisfaction, which is highly valued by consumers.

4️⃣ Report Suspicious Reviews: If you believe our moderators have overlooked a suspicious review, you can report it with supporting evidence, and we will investigate further. Please note that removal requests may not always be successful, so we encourage you to explore alternative solutions.

For a more effective resolution, we invite you to reach out to us through email support@complaintsboard.com, where we can address your concerns more comprehensively.

Kind regards,
Marianna from ComplaintsBoard.com Team