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Matthew A.

Contributor Level

Total Points
84

1 Review by Matthew

  • LELO

7/29/20

Goinng on Day 14 and my order is still "in transit" I really hate the fact that you buy an expensive product and Lelo chooses to ship it the cheapest way possible, UPS Mail Inovations. The sell a premium product why not ship it a premium way. Tbh I wouldn't mind paying a few dollars more for regular ground shipping or even FedEx shipping. They don't give you any option.

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LELO C. – LELO Rep

Dear Matthew,

Thank you for taking the time to write about your experience.

I'm so sorry your delivery was taking a long time to reach you. Sadly, during this time there are delivery delays and general disruption to regular services globally and for this reason, we have made sure to include a notice at the checkout page that you may experience a delay with your order, for which we profusely apologize for.

I am afraid that we don't have options to expedite shipping for now and I am truly sorry for the inconvenience caused. If there is anything that we can do to make this right, please don't hesitate to reach our LELO Customer Care directly.

Amari@LELOTeam

Matthew Has Earned 4 Votes

Matthew A.'s review of LELO earned 4 Very Helpful votes

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