Matt H.

I had been planning a family trip for months and thought Groupon would be a nice way to get the most out of a short period of time. I have made purchases with them previously with no issues and had a good feeling finding the deal I did. Of course weather changes and with that so does family plans. Well it just so happens a hurricane had brewed up in the Atlantic, IRMA, and was headed towards our destination, Myrtle Beach. Now, the beach wasn't going to be hit directly, but still has going to get tropical storm weather, nothing a 4 and 1 year old or anyone else should have to put themselves in the path of. I reached to Groupon several times to cancel or changes dates or even ask for some type of credit due to the circumstance and anything to not lose the money, because cause you know I wasn't putting my family in danger. Sadly to say they would not budge. I directly told asked them, "how could the only possible resolution be to take the money and let the person decide weather or not to put their family in harms way?" Their answer was, " Groupon does not impose the cancellation policies for Groupon Getaways deals" yet the hotel said they needs cancellation approval from Groupon in order to cancel. But guess who takes the money... you bet, Groupon.

I really hope people find this useful... a company that would rather take money than try and work something out with a family due to possible life threatening events is a disgrace.